Frequently asked questions
Why did you launch LOR?
Like many people around the world we felt the need to do something about the current environmental crisis. LOR is our way of trying to make a positive change in the world...one lather at a time.
What is LOR?
LOR is an eco beauty brand that supports zero waste living through the use of low impact skin and hair care products that are 100% single-use plastic free, 100% natural and vegan that are kind to the environment, kind to animals and kind to you. Click here for more info on our values.
When did you launch LOR?
We are still in our infancy. After a year and half of research and setting up we finally launched LOR in May 2019.
Are you privately owned?
We are indeed. 'We' are Christina and Paul, a Maltese couple living London. We don't have any outside investors or shareholders and are completely independent.
Where are the products manufactured?
The products are all handmade here in the UK.
What products can I choose from?
We currently offer a range of body washes, shampoos and conditioners together with a hand wash. Click here for more details on the products.
What are the product ingredients?
All our products are natural, vegan and do not contain any synthetics. They are also palm oil free and biodegradable so they are not harmful to the environment before and after you use the products. For more information on key products click here. Alternatively we have also included all ingredients for each product in the shop.
Do you use palm oil in any of your products?
No. None of our products and ingredients contain palm oil or are derived from palm oil.
Are your products vegan?
Yes, all our products are vegan.
Are your products safe to use during pregnancy?
If pregnant or nursing we suggest contacting your doctor for information and guidance on which products can be used during this time as some essential oils are not considered safe to use while pregnant.
Have any of your products been tested on animals?
No, none of our have been tested on animals nor will they ever be. They are all cruelty free.
How are LOR products packaged?
Our products are all come in tough, amber glass 250ml bottles that are screen printed so we have completely eliminated any waste from bottle labels. All our bottles are re-useable and recyclable. The amber glass also protects our product from potentially damaging UV rays.
You can also purchase 28mm black pumps from our shop to go with the products. These pumps are not single-use and can be re-used time and time again. Alternatively you can also use 28mm pumps from other products you have lying around the house. Always re-use old pumps over purchasing new pumps.
Delivery & returns
Where to do you ship to?
We currently ship to the Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the UK and the Vatican City. If you are not based in any of these countries and would like to purchase LOR products, email us on and we'll help you out.
I'd like to buy more than 4 products and I live outside the UK; what shall I do?
If your delivery address is outside the UK (within one of our shipping areas) and planning on buying more than 4 products do get in touch with us directly to discuss shipping options. Unfortunately Royal Mail international delivery is capped at 2kg (which is 4 of our products) so we'll need to discuss shipping options with you beforehand so we can organise the most cost-effective and eco-friendly option for you. Customers based in the UK are not affected by this since these Royal Mail rules do not apply to UK deliveries.
Where are you selling your products?
You currently can only purchase the products online via our website www.lorlondon.co.uk. We are however looking for stockists interested in carrying our products; in turn making it easily for you to refill or drop off your empties.
How do I return the empty bottles back to you?
Once you're done with your products simply rinse them and pop them back into the box they came in and send to the address: PO Box 75452, LONDON, E14 1UN. We are aware that this may be difficult for customers outside the UK; thank you for being patient while we look into additional return and refill options in the EU. In the meantime, if sending the bottles back to the UK is not possible do make sure to reuse the bottles or recycle them.
What happens when I send the bottles back to you?
We will clean the bottles and re-use them.
I just placed an order. When will I receive it?
Your products will take approximately 5 working days to reach you.
Do I need to return my bottles?
Simply put you don't need to return your bottles however we really hope do you return them back to us so we can continue to reuse them time and time again. Alternatively since our bottles are glass - and dare we say darn pretty - you can also use around the house.
How can I prepare my empty bottles before I return them?
There is always that last drop of product you are not able to reach. Simply fill the bottle or jar with a little water and shake until it bubbles. This diluted product is still good to use and works for all the products. Once you've finished the diluted product simply fill the container with water again to rinse and let dry before packaging and sending back to us for cleaning and refilling.
Are your products stocked elsewhere?
Currently our products are only available online however we are working on this and looking to introduce refill stations and drop off points to make it more convenient for you to refill. Are you interested in stocking LOR? Contact us on firstname.lastname@example.org.
Can I purchase LOR products in bulk?
Of course you can. Contact us on to discuss bulk pricing.
Can I send LOR as a gift?
We currently do not official gift service on our site. However if you are interested in sending LOR products as a gift to a friend or a voucher drop us a line on and we'll be more than happy to help you out.